Export Results in Deduplicate Job does nothing

Question:

When I click Export Results > Export via Plauti Cloud or Export via Plauti Desktop/Server in Job Options on the Deduplicate Job page, nothing happens.

Answer:

Exports aren't processed in Salesforce. Clicking Export Results only creates an export job with the status Holding. Plauti Desktop/Server or Plauti Cloud then runs the job and creates the file.

The export appears to do nothing when that second step doesn't happen. Common reasons:

1. To use Deduplicate Export, you need to have Plauti Desktop installed if you do not have the Plauti Server or Plauti Cloud license add-on. For more about Plauti Desktop, please check Installing Plauti Desktop.
2. If you do have Plauti Desktop installed, you need to make sure you are logged in to Plauti Desktop with the credentials of the org that you are doing the export from and that the org has an active connection to Plauti Desktop. For more about Connections please check here.
3. If you are logged in with the correct credentials, go to Plauti Deduplicate > Jobs > Pending and Running Jobs and click on Refresh Jobs. The Export Results job should appear. Click Start Job to continue exporting.

See Export Deduplicate Job Results for more information.