Deduplicate Telemetry/License - Email with Error Messages

Question

We are receiving emails with error messages stating 'Apex script unhandled exception by user/organization', due to an inactive user.

The email message contains one of the following lines:

Failed to process batch for class 'dupcheck.dc3TelemetryTransmitter' for job id '707xxxx'
Failed to process batch for class '<unknown>' for job id '707xxxx'
Failed to invoke future method 'public static void refreshLicense()' on class 'dupcheck.dc3LicenseMapper' for job id '707xxx'
Failed to invoke future method 'public static void refreshLicense()' on class '<unknown>' for job id '707xxx'

Answer

DC.Telemetry are maintenance jobs that Plauti creates and maintains in the customer’s org:

• They check the license against Plauti’s system.
• If analytics are on, they send usage numbers such as merge counts, but never record data.

This error happens when the scheduled jobs 'DC.License' and/or 'DC.Telemetry' are submitted by an inactive user. These jobs can be found in the Salesforce Setup > Quick Find: Scheduled Jobs.

Delete the 'DC.License' and/or 'DC.Telemetry' job that is owned by the inactive user. Within the next 10 minutes this job will be assigned to another random user in your org.